Social CRM (Customer Relationship Management) is use of social media services, techniques and technology to enable organizations to engage with their customers. It is fostered by communication with customers through social networking sites, such as Twitter and Facebook.It’s all about business that It’s sometimes hard to distinguish the hype around social media from the genuine value it can bring. Social CRM simply adds a social dimension to the way you think about customers and your relationships with them. Below are the Characteristics of Social CRM: SocialCRM tools allow businesses to better engage with their customers by, for example, listening to sentiments about their...
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Suitecrm inbound email settings setup
SuiteCRM is popular CRM application. It is currently very popular alternative for paid CRM application like salesforce, dynamics, SugarCRM and many more. It is growing its features day by day. There are many features in this application which is useful to small to mid level organizations. In this post we are going to discuss about SuiteCRM Inbound Email feature. To setup SuiteCRM Inbound Email, the process is divided in two phase. First phase is you have to make IMAP enabled in your email account. Once you enable IMAP option then we can go to second phase which is to add...
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What is CRM?
What is CRM? What are different CRM Applications available? An acronym for Customer Relationship Management, CRM is a term originally defined and designed to improve customer service. CRM entails all aspects of interaction that a company has with its customers, whether it is sales or service-related. The literal and original meaning of the expression Customer Relationship Management was simply managing the relationship with your customer. Customer refers to an entity that acquires or consumes goods or services from organization of their liking. They set their mutual price and other attributes of those goods and services. Customers may choose single or multiple...
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Sugarcrm Installation
Below are the steps to install the Sugarcrm: Step - 1:- This first step shows choosing appropriate language and then User need to select "Next" button to continue. Step - 2:- This step shows information about system check and components and then User need to select "Next" button to continue. Step - 3:- This step shows Licence agreement that user need to check the check box and then User need to select "Next" button to continue. Step - 4:- This step is to select installation type of sugarcrm that Typical or Custom installation after that User need to select "Next"...
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Vtiger CRM Installation
Below are the steps to install the Vtiger: Step - 1:- This first step shows starting process that User need to select "Next" button to continue. Step - 2:- This step shows Licence agreement that user need to check the check box and then User need to select "I Agree" button to continue. Step - 3:- This step shows information about system check and components and then User need to select "Next" button to continue. Step - 4:- This step shows Database Information, In that User has to add information as Host Name, User Name, Password, Database Name and other...
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Suitecrm Installation
Below are the steps to install the Suitecrm: Step – 1:- This first step shows choosing appropriate language and then User need to select “Next” button to continue. Step – 2:- This step shows information about system check and components and then User need to select “Next” button to continue. Step – 3:- This step shows Licence agreement that user need to check the check box and then User need to select “Next” button to continue. Step – 4:- This step is to select installation type of sugarcrm that Typical or Custom installation after that User need to select “Next”...
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